Shipping & returns

Shipping

Where we ship

We ship worldwide. Once you enter your delivery address at checkout, you see every delivery option available for your country with its price, and the shipping cost is added to your order total before you pay.

When your order is sent

We prepare and send your order once your payment is confirmed. For bank transfers, that is when the money reaches our account, so we recommend paying promptly: unpaid bank-transfer orders are cancelled after 72 hours. Each piece is checked, cleaned and packed securely before it leaves us.

Tracking

We email you when your order ships, with a tracking number where the carrier provides one. If you have an account, you can follow every step of your order under Your orders.

Customs, duties and taxes

International orders may be charged import duties or taxes by the destination country. These are set by local authorities, are not included in our prices or shipping charges, and are payable by the recipient. We declare every shipment accurately and cannot mark orders as gifts or under-declare their value.

Damaged or missing parcels

If your parcel arrives damaged, please photograph the packaging and contents and contact us within 48 hours of delivery. If tracking shows no progress for an unusually long time, let us know and we will take it up with the carrier.

Returns

We want you to be delighted with your piece. If you are not, you may return it within 14 days of delivery for a refund.

Conditions

• The piece must be unworn, unaltered and in the condition you received it.
• Include everything that came with it, including any laboratory certificate and the original packaging.
• Pieces made, resized, set or engraved to your request cannot be returned unless they are faulty.

How to return a piece

1. Contact us with your order number before sending anything, so we can give you the return address and instructions.
2. Send the piece with a tracked, insured service. Until it reaches us it remains your responsibility, so keep your proof of postage.
3. Return shipping is paid by you, unless the piece is faulty or not as described, in which case we refund your reasonable return costs.

Refunds

Once the piece arrives and we have checked that it is the same item in the same condition, we refund the price of the piece to your original payment method. The original shipping charge is refunded only if the piece was faulty or not as described. Depending on your bank or payment provider, a refund can take several working days to appear.

Your legal rights

This policy does not affect any rights you have under the consumer law that applies to you.